Powerful Phrases for Dealing with Difficult People
Powerful Phrases for Dealing with Difficult People is an all-in-one troubleshooting guide for resolving any kind of conflict with your boss or coworkers. In this book, communications expert Renee Evenson thoroughly explains how anyone can learn how to confront head-on the difficult situations that can arise when dealing with various personalities. With Powerful Phrases for Dealing with Difficult People, anyone can learn how to confront head-on the difficult situations, identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts—no matter who you’re dealing with. This book states that the key to a harmonious work environment is not by working among people with similar personalities whom you never clash with. Instead, it is learning to interact effectively with difficult coworkers.
PRACTICAL AND EASY-TO-USE TACTICS
30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each
Nonverbal communication skills to back up your words
Sample dialogues that demonstrate how phrasing improves interactions
A 5-step process for moving from conflict to resolution“
Why This Works” sections that provide detailed explanations
POWERFUL TOOLS FOR DEFUSING POTENTIALLY EXPLOSIVE SITUATIONS
325 phrases that lead to constructive conflict-resolution conversations
20 challenging coworker behaviors, with specific phrases and actions for dealing with each
10 difficult boss personality types, with guidelines for working through problems with each
Tips for recovering from blunders you may have caused yourself
A 5-step process for turning bad situations into positive ones
Nonverbal communications kills to back up your words
“I” phrases, phrases of apology, phrases of compromise, and other useful words for building relationships
“Why This Works” and “Something to Think About” sections that clarify tactics